skyph Privacy Policy – How We Look After Your Personal Data
At skyph, your privacy is taken seriously. This page explains exactly what personal information we collect when you use our platform, why we collect it, how it is stored, and what rights you have over your own data. We have written this in plain Philippine English so every Filipino player can understand it without needing a legal background.
What We Collect and Why We Need It
A clear breakdown of the personal data skyph handles and the purpose behind each category.
Last updated: June 2025
Registration Information
When you create an account on skyph, we collect your full name, date of birth, email address, and mobile number. This information is required to verify your identity, confirm that you meet the minimum age requirement of 21 years old, and set up your account securely. We also use your contact details to send you important account notifications, such as password reset requests and security alerts. Your registration data is stored in encrypted form and is never shared with unrelated third parties. If you need to update any of your registration details, you can do so by contacting our support team at [email protected].
Payment and Transaction Data
To process deposits and withdrawals in Philippine pesos (PHP), skyph collects payment-related information such as your preferred payment method and transaction reference numbers. We do not store full card numbers or sensitive banking credentials on our servers — these are handled by our payment processing partners under their own security standards. Transaction records are retained for a period required by applicable Philippine financial regulations and are used for account reconciliation, fraud prevention, and regulatory compliance. If you have a question about a specific transaction, please reach out to [email protected] with your account reference. All payment data is transmitted over encrypted connections at all times.
Platform Activity and Usage Data
We collect information about how you interact with the skyph platform, including the games you play, the pages you visit, session duration, and device type. This data helps us improve the platform experience for Filipino players, identify technical issues quickly, and ensure that our game lobby and live casino sections perform reliably on mobile devices. Usage data is analysed in aggregate form wherever possible, meaning individual player behaviour is not singled out for commercial profiling. We may also use anonymised activity data to understand which features are most popular and to guide future platform improvements. This data is never sold to advertisers or external marketing companies.
Device and Technical Information
When you access skyph through a browser or the mobile app, we automatically collect certain technical details such as your IP address, browser type, operating system, and screen resolution. This information is used to ensure the platform displays correctly on your device, to detect and prevent unauthorised access attempts, and to comply with geographic eligibility requirements. IP addresses may be used to confirm that you are accessing the platform from within an eligible location in the Philippines. We do not use this data to build individual advertising profiles. Technical logs are retained for a limited period and are then securely deleted in line with our data retention schedule.
Support and Communication Records
If you contact our support team by email or through any other channel, we retain a record of that communication, including the content of your message and any attachments you provide. These records allow us to track the progress of your enquiry, ensure consistent follow-up, and improve the quality of our customer service for all Filipino players. Support records are accessible only to authorised skyph staff members who need them to resolve your issue. We do not use support communications for marketing purposes without your explicit consent. Records are kept for as long as necessary to resolve the matter and for a reasonable period thereafter in case of follow-up queries.
Identity Verification Documents
In certain circumstances — such as when processing a withdrawal or when required by our compliance obligations — skyph may request a copy of a government-issued ID, proof of address, or other verification documents. These documents are used solely for the purpose of confirming your identity and are handled with the highest level of care. Verification documents are stored securely and are accessible only to the compliance team members responsible for processing your request. Once verification is complete, documents are retained only for as long as required by applicable Philippine regulations. If you have concerns about how your verification documents are handled, please contact [email protected] directly.
Your Rights as a skyph Player
Under the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), you have clear rights over your personal data. Here is what you can request at any time.
Right to Access
You have the right to request a copy of the personal data that skyph holds about you at any time. We will provide this information in a clear and readable format within a reasonable timeframe. To make an access request, simply email [email protected] with your account details and the specific data you would like to review. We may ask you to verify your identity before releasing any information to protect your account security. There is no charge for making a standard access request.
Right to Correction
If any of the personal data we hold about you is inaccurate or out of date, you have the right to request that it be corrected. This includes your name, contact details, and any other registration information stored on your account. Please contact [email protected] with the details you would like updated, and our team will process the correction promptly. In some cases, we may need to verify the accuracy of the new information before making changes. Keeping your data accurate helps us provide you with a better and more secure platform experience.
Right to Erasure
You may request the deletion of your personal data from our systems, subject to any legal or regulatory obligations that require us to retain certain records. For example, transaction records may need to be kept for a defined period under Philippine financial regulations even after your account is closed. If you wish to request erasure, please contact [email protected] and our compliance team will review your request and advise you on what can be deleted and what must be retained. We will always explain the reason if we are unable to fulfil a deletion request in full.
Right to Object
You have the right to object to the processing of your personal data for certain purposes, including direct marketing. If you no longer wish to receive platform communications from skyph, you can notify us at [email protected] and we will update your preferences accordingly. Please note that some communications — such as security alerts and account notifications — are essential to the operation of your account and cannot be opted out of while your account remains active. We will always respect your objection where it is legally permissible to do so.
Right to Data Portability
Where technically feasible, you may request a copy of your personal data in a structured, commonly used, and machine-readable format. This allows you to transfer your data to another service provider if you choose to do so. To make a portability request, contact [email protected] with your account details and specify the data you need. We will process your request within a reasonable timeframe and provide the data in a format that is practical for your use. This right applies to data that you have provided to us directly and that we process on the basis of your consent or a contract.
Right to Lodge a Complaint
If you believe that skyph has not handled your personal data in accordance with the Philippine Data Privacy Act of 2012, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines. Before doing so, we encourage you to contact us directly at [email protected] so we have the opportunity to address your concern. We take all data privacy complaints seriously and will respond to your query as quickly as possible. Our goal is to resolve any issue at the first point of contact without the need for formal escalation.
Questions About Your Data?
If you have any questions about this Privacy Policy or how skyph handles your personal information, our support team is ready to help. You can also visit our FAQ page for quick answers to common questions.